Refund policy

If you are unhappy with your order in any way please get in touch with us via email on copperhousewireworks2021@gmail.com and we will do everything we can to resolve the issue.

You are entitled to cancel your order, if the item is unused and in the same condition as you received it, within 14 working days from receipt for a full refund, including the basic cost of delivery. Do this by contacting us by email and quoting your full name and the order number supplied to you.  You must return the item to us within 14 days of notifying us of your cancellation.  

If approved your refund will be paid within 14 days of the returned goods being received by us.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

You are responsible for the cost and risk of loss or damage when returning the goods. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.

Unless faulty, we are unable to offer refunds on goods which have been personalised in any way.

Items sent back to us without first notifying us of a cancellation will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (i.e. special orders or personalised items) cannot be returned unless faulty.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.